Aristos Queue Posted June 21, 2012 Report Share Posted June 21, 2012 Midway through installing a package, my entire computer system hung. No idea what happened, but I had to kill my Mac and reboot. Now when I try to install that package again, it refuses to install, returning error code 7 but no further information. I'm guessing there are temporary files somewhere that are getting in the way of running the installer. Anyone know where those files might be so I can delete them and try again? I already wiped what I could find in the VI Package Manager "cache" directory. That didn't help. Link to comment Share on other sites More sharing options...
Michael Aivaliotis Posted June 25, 2012 Report Share Posted June 25, 2012 If you could submit a troubleshooting log, we can narrow the problem down. You can try looking in here: C:\ProgramData\JKI\VIPM\databases\LV xx.0\package_name If you find the package name folder, try deleting it. Link to comment Share on other sites More sharing options...
Aristos Queue Posted June 25, 2012 Author Report Share Posted June 25, 2012 Where would that path be on a Mac? Link to comment Share on other sites More sharing options...
Aristos Queue Posted June 26, 2012 Author Report Share Posted June 26, 2012 Ok... I found that directory. There's no directory with the package name there. Any other ideas? Link to comment Share on other sites More sharing options...
Michael Aivaliotis Posted June 26, 2012 Report Share Posted June 26, 2012 I didn't realize this was on the Mac OS, I thought you were in Parallels.Can you provide more details on the error code? Can you paste the full error message? Error code 7 does not give enough info. Also, if you can locate the error log, that would help as well. Link to comment Share on other sites More sharing options...
Aristos Queue Posted June 27, 2012 Author Report Share Posted June 27, 2012 I didn't realize this was on the Mac OS, I thought you were in Parallels.Can you provide more details on the error code? Can you paste the full error message? Error code 7 does not give enough info. Also, if you can locate the error log, that would help as well. Here's the full error report: Main Package Name: ESF - Extensible Session Framework v1.1.0.5 Package Name with Error: ESF - Extensible Session Framework v1.1.0.5 Error Message: VIPM could not install the package ni_tool_esf-1.1.0.5 . Error Code: 7 Error Source: =============== Link to comment Share on other sites More sharing options...
Michael Aivaliotis Posted July 2, 2012 Report Share Posted July 2, 2012 Here's the full error report: Main Package Name: ESF - Extensible Session Framework v1.1.0.5 Package Name with Error: ESF - Extensible Session Framework v1.1.0.5 Error Message: VIPM could not install the package ni_tool_esf-1.1.0.5 . Error Code: 7 Error Source: =============== There's no error source? Link to comment Share on other sites More sharing options...
Aristos Queue Posted July 2, 2012 Author Report Share Posted July 2, 2012 There's no error source? Correct. Link to comment Share on other sites More sharing options...
Michael Aivaliotis Posted July 3, 2012 Report Share Posted July 3, 2012 Is this an unpublished package not available over a repository? Does it show up in the main package list? If so, do the following: Exit VIPM Find the location of the cache: HD/Applications/JKI/VI Package Manager/cache Make a backup of it to another temp directory Delete all the contents. Restart VIPM and add the package and try to install it. Link to comment Share on other sites More sharing options...
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