Youssef Menjour Posted January 11, 2023 Report Share Posted January 11, 2023 (edited) Hi Jim, I followed instruction to enable desactivation from Bind licence to library at build time from "Licensing &Activation" help documentation Encryption Key ID: Specifies the Encryption Key ID associated with your Instant SOLO Server account. Client Key: Specifies the Client Key (XML) associated with your Instant SOLO Server account. Server Key: Specifies the Server Key (XML) data associated with your Instant SOLO Server account. Then I tested the desactivation licence and the feedback is "one or more required input elements are missing. what is this error ? I would like to desactivate my haibal licence to verify security but i can't for now ... (before the release...) Edited January 11, 2023 by Youssef Menjour Quote Link to comment Share on other sites More sharing options...
Jim Kring Posted January 11, 2023 Report Share Posted January 11, 2023 Hi Youssef, If you have the TPLAT installed can you see if you're able to deactivate your add-on using the VI-based API? Perhaps one of the parameters is not correct. My initial thought is to try removing the XML tags ("<RSAKeyValue>" etc) and only use the key ("3JuX...") Otherwise, I'm not sure how to begin debugging that error message. -Jim Quote Link to comment Share on other sites More sharing options...
Youssef Menjour Posted January 11, 2023 Author Report Share Posted January 11, 2023 Hi Jim, Yes it works with TPLAT but i want to use VIPM Bind licence to library at build (more convenient) I'll try your solution and make feedback. (If it works you'll have to update your documentation) Quote Link to comment Share on other sites More sharing options...
Jim Kring Posted January 11, 2023 Report Share Posted January 11, 2023 Thanks for testing and the feedback. Quote Link to comment Share on other sites More sharing options...
Youssef Menjour Posted January 11, 2023 Author Report Share Posted January 11, 2023 To facilitate communication i put fake Client Key (XML): (truncatenate some parts) So i put off <RSAKeyValue> <RSAKeyValue><Modulus>3JuXicNIj4pLHCtYFeWkRvd15soeUxO0yxR0VK8rXs8W4mhSMpZF2peevqLrGYYTLFPDznCbdMRcow6WRSsLiG1QGCHYCi9xpkjrnANp12wRReAIdiVsukFzqT0hEMpXqHj0oxCuimk=</Modulus><Exponent>AQAB</Exponent><P>4lvoZiUcc0Q5lBpAMZS0vZwVVuu5Gm0Y2WOcbSQZZcfD8MyvPOefjtBYGswxz+Ah0ET6xI9w5szGxHDi8twXuw==</P><Q>+X7jnKu3QfmPXzaTZ/7Zuuxj2UEZZRGgrYKfKKw==</Q><DP>UUfpaoxW6/kKwvpsxhra+rpFR3gz6+mjDFw/P4VMw==</DP><DQ>ChSuba4igW/r8xTpb9Iu9QAGNDa7HpwwNQQBfFYN8D+h/9k3U9Y4+oDH1wq16OAB9uNpSIicQ==</DQ> <InverseQ>uImLwSN4EhDuHQ==</InverseQ><D>Iq53SVohCyfjnP8XbwHWLK30pB68W7UqZA7IJxQOzm3iHB/uxx+vFqxilwidv9Cgh1Nnrzn9pVd5I96SZNmn4GwZ2FKH2SKoBvY203NhtosMbMBPn0h9XGH0=</D></RSAKeyValue> Tried and same result 🤔 strange .... Quote Link to comment Share on other sites More sharing options...
Youssef Menjour Posted January 11, 2023 Author Report Share Posted January 11, 2023 Is someone can make the test in your side (could be more easy to find the issu) ? I put in attached the "test project", you just have to put your own LF file and use your own keys. test.zip Quote Link to comment Share on other sites More sharing options...
Jim Kring Posted January 11, 2023 Report Share Posted January 11, 2023 If you could generate a LF and keys for testing, we could give it a try. Feel free to PM me if you prefer to share those privately. Quote Link to comment Share on other sites More sharing options...
Youssef Menjour Posted January 13, 2023 Author Report Share Posted January 13, 2023 Sent in PM all the element. Quote Link to comment Share on other sites More sharing options...
Youssef Menjour Posted January 17, 2023 Author Report Share Posted January 17, 2023 Any news ? Quote Link to comment Share on other sites More sharing options...
Youssef Menjour Posted January 18, 2023 Author Report Share Posted January 18, 2023 Is someone can help me about this problem ? Quote Link to comment Share on other sites More sharing options...
Youssef Menjour Posted February 27, 2023 Author Report Share Posted February 27, 2023 Dear Jim, Now we are blocked with the NI partnership to distribute HAIBAL because of the bug of desactivation from VIPM. That mean we can't sell HAIBAL on NI shop till this bug is not fixed. Could you please do something ? Quote Link to comment Share on other sites More sharing options...
Youssef Menjour Posted March 1, 2023 Author Report Share Posted March 1, 2023 (edited) Dear jim, Can i have an answer please ? We can't finish the NI partnership process because of a bug inside VIPM. What do I have to do to get something done ? Can you take your responsibility ? It is March 1, we reported the problem on January 11. As a reminder, we pay for a VIPM license, I find this way of treating your customers simply shameful. We bought a license because we thought you were a serious company. Telling us that we are not a priority in a private message by asking us how many customers we have while you block our growth potential is simply shameful. As you seem overwhelmed, I offered you my help, if you can't fix your bugs my engineers can do it for you. Now it's time to do something, I don't feel like writing to Eric Starkloff to ask him what to do, we all have other things to do than getting into a conflict. Edited March 1, 2023 by Youssef Menjour Quote Link to comment Share on other sites More sharing options...
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