DavidH Posted August 15, 2019 Report Share Posted August 15, 2019 When I request an online activation code through my corporate email address, I never receive the email containing the code (it never arrives in my spam folder either, I have tried on two occasions on separated days). If I use my personal email address to get a code, I received the activation email right away, but the activation fails. Quote Link to comment Share on other sites More sharing options...
Jim Kring Posted August 15, 2019 Report Share Posted August 15, 2019 Hi @DavidH. I'll take a look at our system and send you a private email to let you know what I find. We'll make sure you get up and running. Quote Link to comment Share on other sites More sharing options...
Ozn H. Posted September 11, 2019 Report Share Posted September 11, 2019 I am having similar issue. I cannot activate design palette offline. I used both my gmail and hotmail, but I received nothing for days. Checked all the mail folders in both mail addresses, but nothing happens. I receive JKI update mails by the way. 1 Quote Link to comment Share on other sites More sharing options...
Jim Kring Posted September 12, 2019 Report Share Posted September 12, 2019 On 9/11/2019 at 10:36 AM, Ozn H. said: I am having similar issue. I cannot activate design palette offline. I used both my gmail and hotmail, but I received nothing for days. Checked all the mail folders in both mail addresses, but nothing happens. I receive JKI update mails by the way. I just checked and it looks like there's one digit missing in your Installation ID data. I'm trying to figure that out, and have sent you an email to try to resolve it. Please reply to that email. Quote Link to comment Share on other sites More sharing options...
Cr1spyBacon8r Posted September 13, 2019 Report Share Posted September 13, 2019 I'm getting a very similar issue, where when I get my activation code and put it in, I just get a dialog saying "A problem occurred. Please try again." This happens no matter how many times I try it. Quote Link to comment Share on other sites More sharing options...
Jim Kring Posted September 13, 2019 Report Share Posted September 13, 2019 3 hours ago, Cr1spyBacon8r said: I'm getting a very similar issue, where when I get my activation code and put it in, I just get a dialog saying "A problem occurred. Please try again." This happens no matter how many times I try it. Hi there. In these cases it's either because the Installation ID had a typo when copied/typed into the web dorm or a different email address was used (or there was a typo). Please double check that, and let us know if it's still not working. Quote Link to comment Share on other sites More sharing options...
Cr1spyBacon8r Posted September 13, 2019 Report Share Posted September 13, 2019 1 hour ago, Jim Kring said: Hi there. In these cases it's either because the Installation ID had a typo when copied/typed into the web dorm or a different email address was used (or there was a typo). Please double check that, and let us know if it's still not working. Still getting the same issue. The email also sends twice with the activation code, but has the same code in both. I double checked the code and email against what was entered into the form and they matched. Quote Link to comment Share on other sites More sharing options...
Cr1spyBacon8r Posted September 13, 2019 Report Share Posted September 13, 2019 3 hours ago, Cr1spyBacon8r said: Still getting the same issue. The email also sends twice with the activation code, but has the same code in both. I double checked the code and email against what was entered into the form and they matched. The double emails are due to the program erroring when I enter my email, so I also go online and do it, but apparently it does actually send the original email from the design palette. Quote Link to comment Share on other sites More sharing options...
gallagherengineering Posted March 19, 2020 Report Share Posted March 19, 2020 Same issue here as well, I've tried a couple times during the past 3 months to use the new JKI Icon Set 2.0 but I get to the Design Palette Activation screen, enter my email, and I never receive an Activation Code. I made sure I was opt-in for JKI emails and it looks like I am. Would really like to use this new icon set especially since your 1.0 version was so good. Thanks JKI Team! Quote Link to comment Share on other sites More sharing options...
Justin Thomas Posted June 26, 2020 Report Share Posted June 26, 2020 (edited) Similar issue, im not able to activate this via email. I send out the email request and never receive an Activation code. Is there an alternate method of activation available? Fixed now, looks like my account was not setup to receive emails from JKI Edited June 26, 2020 by Justin Thomas 1 Quote Link to comment Share on other sites More sharing options...
Jim Kring Posted June 27, 2020 Report Share Posted June 27, 2020 20 hours ago, Justin Thomas said: Similar issue, im not able to activate this via email. I send out the email request and never receive an Activation code. Is there an alternate method of activation available? Fixed now, looks like my account was not setup to receive emails from JKI Glad you figured it out, @Justin Thomas, and it was just an email issue. Hope Design Palette is working well for you. Quote Link to comment Share on other sites More sharing options...
JuanNavarro89 Posted May 9, 2022 Report Share Posted May 9, 2022 Hi, I am having a problem activating the design palette. I tried already three emails and I did not receive any activation key. This have worked before but it seems the service is down. I also tried to get password recovery emails and received no answer. Hope you can help me or al least have a heads up on the issue. Quote Link to comment Share on other sites More sharing options...
Rickardo77 Posted March 9, 2023 Report Share Posted March 9, 2023 Am having the same issue when trying to activate the Design Palette. Fails online activation and when I try offline activation I never get an email. Tried several email accounts without any luck. Did you ever find a resolution to this? Quote Link to comment Share on other sites More sharing options...
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