VIPM File Handler.exe version 2020.0.0.2540 stopped interacting with windows and was closed.

[Jason Herington]

This is the event log I get when I try to open VIPM file handler:

 

Log Name:      Application
Source:        Application Hang
Date:          4/16/2021 11:22:05 AM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
The program VIPM File Handler.exe version 2020.3.0.2540 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 1664
 Start Time: 01d732d32dab9048
 Termination Time: 4294967295
 Application Path: C:\Program Files (x86)\JKI\VI Package Manager\support\VIPM File Handler.exe
 Report Id: dbea6963-a249-4035-8a67-b3b236e62947
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Top level window is idle

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-04-16T15:22:05.172829700Z" />
    <EventRecordID>16829</EventRecordID>
    <Channel>Application</Channel>
    <Computer>
    <Security />
  </System>
  <EventData>
    <Data>VIPM File Handler.exe</Data>
    <Data>2020.3.0.2540</Data>
    <Data>1664</Data>
    <Data>01d732d32dab9048</Data>
    <Data>4294967295</Data>
    <Data>C:\Program Files (x86)\JKI\VI Package Manager\support\VIPM File Handler.exe</Data>
    <Data>dbea6963-a249-4035-8a67-b3b236e62947</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>Top level window is idle</Data>
    <Binary>54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>
  </EventData>
</Event>

[Jim Kring]

Hi @Jason Herington. Thanks for reporting this.

I haven't seen this specific error before. Does it happen every time?

-Jim

[Jason Herington]

Yes I can't get the handler to open at all.  My company is using SentinelOne for security.  Not sure if that is the issue.

Thanks,

 

[Jason Herington]

Update:

I was able to uninstall 2020 version and install 2019 and it worked fine.  Then I updated to 2020 and now the handler will not load.

Thanks,

 

[Jason Herington]

Update:

I uninstalled 2020.3 and installed 2020.2 and now the handler loads and I was able to install the JKI state machine.  Hope all of this helps.

Thanks,

[Jim Kring]

Hi Jason,

I'm glad you got it working.

I'm curious if the problem re-appears if you upgrade back to 2020.3, but I'll let you decide when you have the time do that experiment. Thanks again for posting about this issue -- it's helpful to us and other users.

Regards,

[Jason Herington]

I tried to do the update to 2020.3 from the help menu and it errored out. See attached.

I ran the installer .exe for 2020.3 and now I the handler won't open.  I get the icon in my system tray but nothing happens. See pic. 

This is a new computer with windows 10 and LabVIEW 2019 and 2020 freshly installed.  My company has very high security protocols for downloading and installing any software.  I'm one of the few outside IT that has admin rights to install programs and that is just for my computer. 

I will now uninstall VIPM 2020.3 and reinstall 2020.2 so I can continue using you product.

Thanks,