JW-JnJ Posted July 25, 2023 Report Share Posted July 25, 2023 (edited) I had LV2020 and a version of JKI (don't remember the exact version) working and connected previously. I then installed LV2023 Q3 (64bit) and VIPM 2023.3 (build 2516) and everything broke. Not just the connection to LV2023, but also the connection to LV2020. When I click verify in Options/LabVIEW, I get the prompt that VIPM will restart LabVIEW and to save VIs. I then get the window that VIPM is waiting for LabVIEW to close. After about 30 seconds, it reopens the prompt that it will restart LabVIEW. It's an endless loop unless I cancel. (Firewall and other settings attached) Here's what I have done so far Verified Windows Firewall settings. No effect Turned off windows Firewall. No effect Ran both LV2023 and VIPM2023 as admin Uninstalled VIPM and Reinstalled (using NI Package Manager) Delete everything in /ProgramData/JKI/ and restart VIPM Rebooted the computer multiple times across all of these various steps Desktop Execution Toolkit can connect over the designated ports (those both use VI Server right?) Edited July 25, 2023 by JW-JnJ Quote Link to comment Share on other sites More sharing options...
JW-JnJ Posted July 26, 2023 Author Report Share Posted July 26, 2023 I exported a troubleshooting file right after replicated the issue. It's binary so I can't tell if there is anything in it that I shouldn't be posting, so I'll hold off until someone says it's safe to upload publicly. Quote Link to comment Share on other sites More sharing options...
Jim Kring Posted July 26, 2023 Report Share Posted July 26, 2023 Hi @JW-JnJ. Can you try upgrading to version 23.3.2523 here -> https://www.vipm.io/desktop/ Please let me know if that fixes the issue or if it persists. 1 Quote Link to comment Share on other sites More sharing options...
Jim Kring Posted July 26, 2023 Report Share Posted July 26, 2023 Also, you can send your troubleshooting file to us at support.vipm.io -> submit a request You may also see something in the `/ProgramData/JKI/VIPM/error` folder that you can open and review/sanitize then copy+paste here. 1 Quote Link to comment Share on other sites More sharing options...
JW-JnJ Posted July 26, 2023 Author Report Share Posted July 26, 2023 7 minutes ago, Jim Kring said: Also, you can send your troubleshooting file to us at support.vipm.io -> submit a request You may also see something in the `/ProgramData/JKI/VIPM/error` folder that you can open and review/sanitize then copy+paste here. Attached I'll try the upgrade next July-26-2023.txt Quote Link to comment Share on other sites More sharing options...
Jim Kring Posted July 26, 2023 Report Share Posted July 26, 2023 The error message is showing that it can't reach http://download.ni.com/evaluation/labview/lvtn/vipm/packages/data_ahead_gmbh_lib_xlr8/data_ahead_gmbh_lib_xlr8-2023.4.0.2.spec I can download this file with my browser, just fine. It's odd that it's only this one package that shows an error, since I'm sure other packages are hosted on download.ni.com Additionally, this error is unrelated to VIPM connecting to LabVIEW (other than both of these "features" of VIPM are using TCP-IP). Sure, LMK if the VIPM upgrade helps and we'll go from there... 1 Quote Link to comment Share on other sites More sharing options...
JW-JnJ Posted July 26, 2023 Author Report Share Posted July 26, 2023 5 minutes ago, Jim Kring said: The error message is showing that it can't reach http://download.ni.com/evaluation/labview/lvtn/vipm/packages/data_ahead_gmbh_lib_xlr8/data_ahead_gmbh_lib_xlr8-2023.4.0.2.spec I can download this file with my browser, just fine. It's odd that it's only this one package that shows an error, since I'm sure other packages are hosted on download.ni.com Additionally, this error is unrelated to VIPM connecting to LabVIEW (other than both of these "features" of VIPM are using TCP-IP). Sure, LMK if the VIPM upgrade helps and we'll go from there... Upgrade to 2523 did not work. I'll submit a new export of the log to the support Quote Link to comment Share on other sites More sharing options...
Jim Kring Posted July 26, 2023 Report Share Posted July 26, 2023 Quote When I click verify in Options/LabVIEW, I get the prompt that VIPM will restart LabVIEW and to save VIs. I then get the window that VIPM is waiting for LabVIEW to close. After about 30 seconds, it reopens the prompt that it will restart LabVIEW. It's an endless loop unless I cancel. (Firewall and other settings attached) After you get the window that VIPM is waiting for LabVIEW to close, what happens? Does LabVIEW close? If you close LabVIEW yourself, manually, does it reopen LabVIEW automatically? If not, can you try opening LabVIEW manually and see if VIPM can reconnect and verify the connection? 1 Quote Link to comment Share on other sites More sharing options...
JW-JnJ Posted July 26, 2023 Author Report Share Posted July 26, 2023 Submitted the debug file as a ticket Quote Link to comment Share on other sites More sharing options...
JW-JnJ Posted July 26, 2023 Author Report Share Posted July 26, 2023 2 minutes ago, Jim Kring said: After you get the window that VIPM is waiting for LabVIEW to close, what happens? Does LabVIEW close? If you close LabVIEW yourself, manually, does it reopen LabVIEW automatically? If not, can you try opening LabVIEW manually and see if VIPM can reconnect and verify the connection? Actually, that did it, Manually closing and manually booting LabVIEW worked and it connected (it would not automatically do it). Thanks 1 Quote Link to comment Share on other sites More sharing options...
Jim Kring Posted July 26, 2023 Report Share Posted July 26, 2023 OK, that's good news. I'm not sure what "broke" and is preventing VIPM from exiting/launching LabVIEW. I think that NI has added some new "security" features that may be causing this. 1 Quote Link to comment Share on other sites More sharing options...
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